Hotel Policy

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in.

Check-out

Until 12:00 PM

Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type.

Child policies

• From 0-5.99: Free Meals and Accommodation Without Extra Bed  

• From 06-11.99 Free Accommodation (Without Extra Bed) And 50% off On Meals as Per Room Meal Plan  

• Maximum 02 children sharing parents' same room

• Room capacity policy: 3 adults or 2 adults + 2 children 

Pets

Pets are not allowed.

General  

• Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

• Please note that proper swim attire must be worn in the swimming pool.

• Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

• Our guest is allowed for car Entrance from Mamoura Main Gate to the hotel.

• Guests are required to show a photo ID and credit card upon check-in. Please note that all special requests are subject to availability, and additional charges may apply.

COVID-19

• In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

• Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

• Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.