helnan

palace - alexandria

Hotel Policy

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in.

Check-out

Until 12:00 PM

Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type.

Child policies

Adults Only 


Pets

Pets are not allowed.

General  

● Please note that guests must present the credit card used to make this reservation upon check-in at the hotel.

● Please note that proper swimming attire must be worn in the swimming pool.

● Please note that all bed preferences are based on availability and cannot be guaranteed by the hotel.

● Our Guest is allowed for car Entrance from Montaza Main Gate to the Hotel.

● Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

COVID-19

● In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

● Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

● Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.